SMB Implementation Manager

About the role Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to ensure a delightful onboarding experience and drive successful long-term adoption of our platform. You will be the primary point of contact for your customers, owning the overall relationship and ensuring a smooth rollout. You will work closely with our Product, Engineering, and Support teams to advocate for our customers and drive continuous improvement of our processes and platform. Responsibilities: - Manage the end-to-end implementation process for your customers, including project planning, data migration, system configuration, training, and go-live - Become an expert in Rippling's products and functionality to effectively guide customers through onboarding - Build strong relationships with customer stakeholders and serve as the primary point of contact - Coordinate with cross-functional teams (Product, Engineering, Support) to prioritize and resolve customer issues - Identify and escalate risks, issues, and concerns to ensure successful outcomes - Provide feedback to influence product roadmap and improve implementation processes - Maintain detailed records and reporting on project status and outcomes

Rippling is a modern, all-in-one HR and IT platform that makes it effortless to onboard, manage, and offboard employees. From benefits and payroll to computer setup and app management, Rippling automates all your employee systems so you don't have to.