Product Lead, Partner Operations

Oversee our Partner Operations team, which is responsible for managing the entire partner lifecycle - from onboarding and training, to day-to-day account management, to strategic partnership development. Key responsibilities: - Develop and execute on the vision and strategy for Rippling's partner program - Manage the Partner Operations team, including hiring, coaching, and performance management - Own the partner onboarding and training process, ensuring a seamless experience for new partners - Serve as the point of contact for our largest and most strategic partners, working cross-functionally to drive mutual growth - Identify opportunities to expand existing partnerships and develop new ones - Monitor partner performance metrics and KPIs, and implement improvements to drive efficiency and effectiveness - Collaborate closely with Sales, Marketing, Product, and other key stakeholders to align on partner program priorities and execution Required skills: - 5+ years of experience in a partner management or operations role, ideally at a SaaS company - Proven track record of building and scaling high-performing teams - Excellent communication and interpersonal skills, with the ability to build strong relationships with partners - Strong analytical and problem-solving skills, with the ability to use data to drive decision-making - Experience with CRM systems and partner management tools - Passion for developing and executing on partner strategy to drive business growth

Rippling is the first people platform that brings all of your employee systems and data into one unified API, allowing you to manage your business and people in one place. From onboarding and payroll to employee computers and apps, Rippling automates all your HR & IT—so you can focus on growth.