About the role
Moving the world better – that's the backbone of everything we do. At Ridecell, we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals, no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights with digital vehicle control that turns manual processes into automated workflows. Imagining a world where fleets fix and run themselves is no longer a concept – it's a reality.
The results? Unmatched efficiency, unparalleled control, and complete transparency for shared services, motorpool, rental and logistic fleets who rely on vehicles and drivers to move their business forward. Today, Ridecell powers some of the most successful fleets across Europe and North America including Gig Car Share from AAA, Arval and KINTO Share by Toyota Sweden. Headquartered in San Francisco, California, with offices in Madrid, Paris, Berlin and Pune, India, Ridecell builds the technologies and solutions that unlock the full power of fleets.
To learn more about our suite of solutions, visit https://ridecell.com/solutions/.
Ridecell Inc. is the leading fleet automation and mobility platform provider for digital fleet transformation. Ridecell brings the only platform and solutions built specifically to automate the management and monetization of fleets. The Ridecell platform converts siloed data streams into real-time insights, takes advantage of keyless vehicle access and digital immobilizer control, and turns today's manual fleet processes into automated workflows.
Ridecell powers some of the most successful fleets in cities across Europe and North America. These include services by Gig Car Share from AAA, and KINTO mobility services by Toyota Sweden. Ridecell teams are operating globally out of offices in San Francisco, Paris, Berlin, and Pune India.
We are seeking a proactive and versatile IT Support Engineer to provide comprehensive technical support primarily to our teams in India and Europe, with backup support for the US region during emergencies. This role requires a readiness for rotating shifts and visits to our Pune office for at least 2-3 days per week.
Job Location will be Pune (Hybrid)
Key Accountabilities:
Provide end-to-end technical support and troubleshooting for employees located in India and Europe, ensuring timely resolution of IT issues.
Act as a backup support resource for the US region during emergencies or team absences.
Manage and maintain Windows, Linux, Apple devices, including setup, configuration, and troubleshooting using device management ( Meraki System Manager, Jamf Pro) tools.
Oversee assets management, including procurement, deployment, tracking, and retirement of IT assets.
Handle IT procurement activities, liaising with vendors and ensuring timely delivery of hardware and software.
Manage and optimize various SaaS tools used across the organization, ensuring smooth operation and user support.
Supervise helpdesk operations, ensuring tickets are addressed promptly and SLAs are met. Good hands-on with Atlassian Jira and Confluence tools.
Take responsibility for network management tasks, including monitoring, troubleshooting, and ensuring network security.
Handle employee onboarding and offboarding IT processes, including provisioning/deprovisioning accounts and access.
Provide cross-functional support to various teams, assisting with technical requirements and implementations.
Demonstrate strong communication skills, both written and verbal, to interact effectively with stakeholders and team members.
Proactively engage in continuous learning and development to keep abreast of new technologies and industry best practices.
About the company
Ridecell Inc. is the leading fleet automation and mobility platform provider for digital fleet transformation. Ridecell brings the only platform and solutions built specifically to automate the management and monetization of fleets. The Ridecell platform converts siloed data streams into real-time insights, takes advantage of keyless vehicle access and digital immobilizer control, and turns today's manual fleet processes into automated workflows.
Ridecell powers some of the most successful fleets in cities across Europe and North America. These include services by Gig Car Share from AAA, and KINTO mobility services by Toyota Sweden. Ridecell teams are operating globally out of offices in San Francisco, Paris, Berlin, and Pune India.
