Richpanel
Frontend Engineer
Salary
25LPA - 40LPA
Min Experience
5 years
Location
Bangalore
JobType
full-time
- Overview
About the role
About the company
About us
We started Richpanel to help businesses build experiences that require zero (or almost zero) customer service. This does not mean being unavailable for your customers. But it means that you should be so obsessed with your customers, that you study their experience, every edge case, and build for it. If you think about it you only contact customer service when something breaks or you have an edge case that the app is not equipped to handle. If everything works and does what you expect it to - you will never contact customer service.
The concept may sound far-fetched but it’s very attainable. When was the last time you contacted customer service at Facebook or at Zoom? The big tech companies have been building such experiences for years and that’s how they earn them our customer’s trust & our repeat business. This is what gives them the operating leverage. While other businesses hire thousands of agents, the big tech lets their product do most of the work.
Our product is inspired by the likes of Amazon and Uber. Uber has a dedicated team called ‘Customer Obsession Engineering’ that works exclusively to create product-led support experiences. We are on our way to create better than Amazon/Uber like experiences for all businesses, without needing engineers and without needing weeks to go live.
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