EAP Management Consultant

Description

Performance Consultants (PCs) play an important role in improving customers’ employee performance, leadership skills, and overall performance. The PC is responsible for establishing and maintaining healthy partnerships with a customer’s management and leadership. Through comprehensive consultation, the PC diagnoses issues and recommends solutions on an individual, team, and organizational level. Provides clinical assessment and case management for supervisory referrals. Works collaboratively with all departments to ensure client and client companies’ satisfaction of EAP services.

This is a REMOTE position

Key duties include:

• Provide consultative services for client companies requesting onsite services including training, critical incident stress management services and additional onsite services to ensure appropriate coordination and delivery.
• Provide supervisory consultations with HR/Managers/Occupational Health to assess workplace issues/trends and provide suggestions and assist with development (aftercare monitoring for up to one year for mandatory, substance abuse and high-risk cases).
• Accept calls for all EAP self-referrals and supervisory referrals; educate clients on and connect to various services available and applicable through EAP/Wellness services.
• Conduct client intake and assess various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence suicide and homicide. Assist callers in crisis situations and identify immediate solutions for trauma.
• Maintaining accurate and complete client information in our customized computer program.
• Collaboration with local EAP counselors and treatment centers to devise and monitor treatment plans for each client.
• Assist client companies in identifying specific workplace issues and EAP resources available to assist resolving identified issues.
• Provide individual counseling sessions and additional onsite services, including trainings, CISM, orientations and health fairs.
• Act as clinical liaison for BHS Program Management for utilization reviews, customer-facing meetings, and customer implementations.
• Aid BHS Business Development team with sales opportunities by highlighting clinical trends and successes.
• Provide coaching for supervisors in the areas of team management, morale, performance feedback, and other supervisory skills.
• Provide high level consultation to human resources and leadership on issues that have an organizational impact such as morale, reduction in force, diversity, equity and inclusion, national/global events, etc.
• Participation in on-call/pager rotation.
• Participates in weekend day rotation.
• Other duties as assigned.

Requirements

• Master’s degree in social work, Counseling, or related field is required
• License in Social Work preferred, eligible for licensure required
• Three to seven (3-7) years’ experience in EAP and/or case Management
• One to three (1-3) years’ experience with workplace consulting and or training preferred.
• Experience and knowledge of performance evaluations, hostile work environment, threat assessment/workplace violence, and harassment/discrimination
• Proficient in Microsoft Office applications including Excel, Word, PowerPoint and Outlook