Ghar Mandir
Website:
gharmandir.in
Job details:
Location: Mumbai (On-site)
Experience: 2–5 years
Department: Customer Success / Retention
About Ghar Mandir
At Ghar Mandir, we are on a mission to bring India’s spiritual heritage closer to every devotee. With a growing community of 4,00,000+ devotees and direct connects to 60+ sacred temples across India, we ensure that pujas, rituals, and blessings reach every home seamlessly.
We are building a platform at the intersection of faith, technology, and customer experience. If you are looking for a high-growth, high-learning role where your work directly impacts customer happiness and long-term engagement, this is the place for you.
Role Overview
We are seeking a Customer Retention Specialist to design and execute strategies that keep our devotees engaged, satisfied, and connected with us throughout their spiritual journey. This role is perfect for someone who is data-driven, creative, and deeply familiar with retention and engagement tools.
You will plan and manage customer communication touchpoints across multiple channels — WhatsApp, Email, RCS, Push Notifications — while leveraging our CRM platform (MoEngage) to deliver personalized journeys at scale.
Key Responsibilities:
- Develop and execute customer retention strategies to improve repeat engagement and reduce churn.
- Design, set up, and optimize automated communication journeys in MoEngage.
- Plan and manage regular customer touchpoints across WhatsApp, Email, RCS, and other digital channels.
- Analyze customer behavior, campaign performance, and lifecycle metrics to make data-driven improvements.
- Collaborate with marketing, product, and operations teams to deliver consistent customer experiences.
- Build and manage customer segmentation for targeted communication.
- Constantly experiment with messaging, formats, and engagement strategies to drive higher retention.
Requirements
- Mandatory: Hands-on experience with MoEngage CRM platform.
- 2–5 years of experience in customer retention, lifecycle management, or CRM campaigns.
- Strong understanding of customer journeys, segmentation, and engagement metrics.
- Experience with multi-channel campaign execution (WhatsApp, Email, RCS, Push).
- Analytical mindset with the ability to read data and generate insights.
- Strong communication skills (both written and verbal).
- Ability to work in a fast-paced, high-growth environment.
What we offer:
- Opportunity to work in a fast-scaling spiritual-tech startup.
- Direct impact on the experience of 4,00,000+ devotees across India.
- High-growth, high-learning role with exposure to cutting-edge retention strategies.
- Collaborative and mission-driven culture.
Click on Apply to know more.