Website:
hobfitwellness.com
Job details:
Company Description Hobfit is a tech-enabled health platform reimagining women’s health by combining medical care, AI-powered workouts, and habit-based coaching grounded in science. The platform helps users manage weight loss, PCOS, thyroid, blood pressure, fatigue, hormonal imbalances, and gynecological concerns through personalized medical expertise, smart movement, and culturally relevant nutrition. Hobfit serves a global user base with hundreds of doctors, dieticians, and certified coaches, supported by AI-driven workouts, lab integrations, and biomarker-based personalization. The product ecosystem includes in-app calorie and period trackers, community support, and expert access to create sustainable, habit-focused health outcomes. Hobfit aims to address health issues at the root, helping women achieve long-term control over their well-being.
Role Description The Retention Manager is a full-time, on-site role based in Faridabad, responsible for driving user engagement, satisfaction, and long-term loyalty across Hobfit’s health platform. This role involves analyzing user behavior and retention metrics, identifying churn risks, and designing targeted retention strategies and campaigns to improve customer lifetime value. Day-to-day tasks include collaborating with product, operations, customer support, and marketing teams to enhance user journeys, optimize communication touchpoints, and ensure a seamless experience for existing users. The Retention Manager will handle escalated customer concerns, gather feedback, and translate insights into actionable improvements for programs, services, and features. This position also requires building and maintaining retention dashboards, reporting performance to leadership, and continuously experimenting with new approaches to keep users active and engaged.
Qualifications
- Strong customer retention and retention strategies skills, with experience designing and executing initiatives to reduce churn and increase loyalty.
- Solid analytical skills, including the ability to interpret data, segment users, track KPIs, and derive insights to inform retention plans.
- Excellent communication and customer service skills to manage user interactions, handle escalations, and collaborate effectively with cross-functional teams.
- Experience in CRM tools, lifecycle marketing, or user journey optimization, preferably within a digital product or subscription-based environment.
- Ability to work with cross-functional stakeholders in product, marketing, and operations to implement data-driven improvements.
- Prior experience in health-tech, wellness, or consumer tech is an advantage.
- Bachelor’s degree in Business, Marketing, Analytics, or a related field, or equivalent practical experience.
- Strong organizational skills, a proactive mindset, and the ability to thrive in a fast-paced, growth-oriented environment.
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