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Company Description House of MIJA is a modern lab-grown jewellery brand focused on redefining everyday luxury with timeless, versatile designs for fast-paced, contemporary lifestyles. Each piece is crafted with precision to celebrate individuality, self-expression, and meaningful moments across every chapter of life. MIJA’s lab-grown diamonds are ethically sourced, sustainable, and SCS Global certified, offering brilliance without compromising environmental responsibility. The brand empowers customers to make conscious choices while enjoying high-quality jewellery that honors self-love, new beginnings, and lifelong bonds. At House of MIJA, every moment is meant to be celebrated beautifully, responsibly, and enduringly.
Role Description The Retail Store Manager at House of MIJA will oversee day-to-day store operations, ensuring a welcoming environment and a premium customer experience in the Mumbai location. This full-time, on-site role includes leading and motivating the store team, managing staff schedules, driving sales performance, and maintaining visual merchandising standards that reflect the brand’s identity. The manager will handle customer interactions, resolve concerns, and ensure high levels of customer satisfaction, while monitoring inventory, managing stock levels, and coordinating with the head office on product needs. Responsibilities also include implementing retail loss prevention measures, tracking store KPIs, preparing sales reports, and continuously improving store processes. The role requires active engagement on the sales floor, coaching team members, and promoting MIJA’s values of sustainability, craftsmanship, and responsible luxury.
Qualifications
- Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a demonstrated ability to create memorable in-store experiences.
- Excellent Communication skills, with the ability to interact effectively with customers, team members, and management.
- Proven Store Management experience in retail, including staff supervision, scheduling, and performance oversight.
- Knowledge of Retail Loss Prevention practices, including monitoring store activities, safeguarding inventory, and implementing security procedures.
- Experience in premium or luxury retail, preferably in jewellery, fashion, or lifestyle segments.
- Ability to analyze sales data, track KPIs, and use insights to drive store performance and team development.
- Strong organizational and problem-solving skills, with attention to detail in merchandising and store presentation.
- Comfort working in a fast-paced environment and adapting to evolving customer needs and brand initiatives.
- Bachelor’s degree or equivalent experience in Retail Management, Business, or a related field is preferred.
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