Help Desk Technician( fresher )

Provide technical support: Assist users with hardware, software, and network issues via phone, email, or in-person.Troubleshoot and resolve issues: Diagnose and resolve technical problems, escalating complex issues to higher levels of support.Maintain documentation: Update knowledge base and documentation with troubleshooting steps and solutions.Customer service: Provide excellent customer service, ensuring user satisfaction.Follow-up: Monitor and follow up on support requests to ensure resolution.Escalate issues: Identify and escalate unresolved issues to appropriate teams or managers.Learn and adapt: Stay up-to-date with new technologies and systems.