MacV
Website:
macv.in
Job details:
Company Description
MacV by McPherson & Valentine is a fashion and lifestyle brand recognized for its stylish eyewear collections. With roots in Scotland, MacV has successfully operated in the Indian market for over 10 years. The brand has a strong retail footprint, with a presence in more than 100 leading shopping malls and airports across the country. MacV focuses on delivering trend-forward eyewear and a premium in-store experience. Applicants can expect to join a growing brand with a dynamic retail environment and significant customer reach.
Role Description
This is a full-time, on-site Retail Operations Manager role based in Mumbai. The Retail Operations Manager will oversee day-to-day store operations across multiple locations, ensuring operational efficiency, compliance with company standards, and achievement of sales and profitability targets. The role includes guiding store teams, optimizing staffing and scheduling, monitoring inventory levels, and ensuring consistent visual merchandising and brand presentation. The manager will track performance metrics, analyze store data, and implement process improvements to enhance customer experience and operational effectiveness. Responsibilities also include supporting training and development of store staff, coordinating with cross-functional teams such as merchandising and marketing, and resolving escalated customer or operational issues.
Sales & Business Performance
- Drive achievement of sales, conversion, ATV, UPT, and profitability targets.
- Analyze store performance and identify opportunities for business growth.
- Monitor daily, weekly, and monthly KPIs and implement corrective action plans.
- Plan and execute promotional activities, events, and local marketing initiatives.
- Ensure achievement of budgeted revenue and margin objectives.
Retail Operations Excellence
- Ensure compliance with all company SOPs, policies, and operational standards.
- Conduct regular store visits and operational audits.
- Maintain visual merchandising standards across all locations.
- Ensure smooth store opening and closing procedures.
- Drive process improvements to enhance operational efficiency.
Qualifications & Experience
- Bachelor's degree in Business Administration, Retail Management, Marketing, or related field.
- 4-5 years of experience in retail operations
- Experience managing multiple stores/regions preferred.
- Strong understanding of retail KPIs, inventory management, and customer service.
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