Customer Support Representative

• Engage directly with Restream users via live chat, email, and social media to provide fast, friendly, and accurate assistance. • Be an expert on Restream's platform, staying up to date with product changes and live streaming trends to provide informed support and guidance. • Solve user challenges related to livestreaming on platforms like YouTube and Twitch, ensuring creators have all the tools to succeed. • Troubleshoot and escalate technical issues, collaborating with our Engineers for timely resolution. • Advocate for customers and collaborate across teams by sharing user feedback with Product, Engineering, and Marketing. • Contribute to support quality by participating in ongoing learning and team-wide initiatives to improve workflows, support content, and the customer experience. • Foster customer loyalty by proactively sharing tips, best practices, and hidden gems of our product in every interaction.

Restream is a company that provides live streaming solutions, enabling users to stream content to over 30 different platforms simultaneously. Their products include a multistreaming feature, a live streaming studio, and tools to turn pre-recorded videos into live streams, allowing users to reach audiences across various destinations. Restream is aimed at creators, businesses, and organizations looking to maximize their live video outreach. Users can get started with their services for free, with options to sign in through Google and access additional features through various integrations, a help center, and a community on Discord.