ACUMEUS SOLUTIONS
Website:
acumeus-solutions.com
Job details:
JOB PURPOSE: To provide excellent service to patrons so that their experience will be worth remembering.
Essential Job Responsibilities
- Captain gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", and Ma'am".
- Captain escorts VIPs and other affluent peoples to cafe area on their arrival.
- They attend promptly to customers queries and assist them with their needs.
- Are required to serve customers as per their order.
- They have to take care of the billing as well.
- Taking care and mentoring the team
Qualifications
EDUCATION: Degree Or Diploma in Hotel Management/ 12th Passed
EXPERIENCE: 2-3 years
Competencies/Skills
- Customer Handling Skills
- Good communication Skills
Job Factors
KNOWLEDGE:
Complete knowledge of the menu.
Complexity
- Impartial treatment to all the members of the team.
- Meeting customer expectations.
Independent Thinking
- Handle all customers effectively.
Responsibility
- Responsible to meet the customer needs.
This job is provided by Shine.com
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