Website:
rresolveexpertsolutions.ai
Job details:
Job description:
Key Responsibilities
- Own the student journey from enrollment through graduation and placement, serving as primary point of contact
- Conduct structured onboarding calls/sessions for new cohorts
- Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind
- Coordinate with instructors/program staff to flag at-risk students early
- Support students through the job placement process resume review, interview prep coordination, employer introductions
- Track and report on retention, completion, and placement KPIs to leadership
- Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops team
- Maintain accurate student records and communication logs in the CRM/tracking system
Requirements
- 1-3 years in customer success, student success or account management
- Excellent written and verbal English communication skills
- Experience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plus
- Self-directed; comfortable working remotely with minimal daily supervision
Preferred
- Experience with cohort-based or subscription-style customer bases
Benefits:
Work Location:
Salary : 25,000-30,000 per month
Click on Apply to know more.