Shift Manager Count Team (Drop Team Shift Manager)

Position Overview:

The Shift Manager Count Room is responsible for overseeing aspects of the Count Room such as table games count, slot drop pick-up, transferring the slot drop to the Count Room; ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

Essential Functions:

• Ensures the integrity of all Count transactions
• Assists in table games count and slot drop, counting money, and reconciling gaming revenue
• Prepares various reports, transfer sheets, reconciles all totals to the Soft Count Summary; forwards all information to appropriate individual(s)
• Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
• Manages team members of the Drop Count department. Maintains all records, reports and other required paperwork in the Count Department
• Conducts the necessary research to effectively resolve Count disputes
• Facilitates the flow of information, by attending regularly scheduled departmental meetings
• Held accountable for the accuracy and thoroughness of departmental records and reports
• Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
• Maintains the highest level of confidentiality

Essential Requirements:

• Prior casino experience preferred
• Ability to stand for extended periods of time
• Ability to supervise subordinate staff members
• Ability to operate currency/voucher counting equipment
• Ability to use computer equipment
• Ability to move and life approximately 50 pounds
• Ability to count large quantities of cash and prepare proper documentation thereof
• Ability to supervise subordinate staff members

Experience

• Three (3) to five (5) years of experience in a slot technical or guest service field with a minimum, of three (3) years in a supervisor/manager role in a high volume, complex resort casino environment
• Proven experience in a technical capacity with slot machines and slot performance systems

Knowledge

• High School Graduate or GED required
• BA/BS in a related field and/or a combination of education and related experience
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Working knowledge and understanding of a broad range of slot machines and systems
• Must be able to obtain and retain a New York State Gaming Commission License

Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions. 

• Work is normally performed in an interior resort casino environment
• Must be able to stand, walk, and move through all areas of the resort casino
• Must be able to work under pressure in a fast-paced, 24- hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations

Luxury casino resort offering gaming, lodging, and entertainment.