Website:
silaleisure.com
Job details:
JOB DESCRIPTION – RESORT MANAGER
Nature-Based Resort, Kanha Tiger Reserve, Madhya Pradesh
Job Purpose
To manage the overall operations of the resort and provide guests with a peaceful, personalized, nature-based hospitality experience, focusing on local food, natural education, and a homestay feeling.
Key Responsibilities
- Guest Experience: Ensure personalized service, warm hospitality, guest comfort, and prompt resolution of complaints.
- Daily Operations: Manage front office, housekeeping, kitchen, dining, maintenance, and overall resort cleanliness.
- Nature Experiences: Coordinate with naturalists for nature education, guided activities, and safari arrangements through authorized providers.
- Food & Beverage: Ensure fresh, hygienic, home-style local food prepared with resort-made masalas and flours.
- Paid Activities: Manage cooking demonstrations, pizza-making sessions and other approved guest experiences.
- Team Management: Supervise staff, prepare duty rosters, conduct briefings, and maintain service standards.
- Financial Management: Monitor room revenue, expenses, food costs, inventory, billing, and daily cash records.
- Sales & Reservations: Manage bookings, room occupancy, guest communication, and revenue opportunities.
- Maintenance: Ensure rooms, equipment, utilities, and common areas remain clean, functional, and well maintained.
- Procurement & Inventory: Control purchases, stock levels, consumables, and resort assets.
- Safety & Compliance: Maintain guest safety, food hygiene, emergency procedures, and compliance with applicable forest and wildlife regulations.
- Reporting: Submit daily operational updates and monthly performance reports to management.
Mandatory Experience
- Minimum 3–5 years of experience in a wildlife resort, jungle lodge, safari lodge, or nature-based resort.
- Practical experience in managing resort operations in a wildlife destination.
- Good understanding of safari operations, naturalist coordination, and guest wildlife experiences.
- Ability to manage guest expectations, staff, housekeeping, food service, and daily resort operations.
- Knowledge of responsible tourism, wildlife conservation, and applicable forest department regulations is preferred.
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