Housekeeping Manager

Description

Be Part of Something New – Join the Opening Team at Tru by Hilton Goodlettsville, TN!

We're excited to bring a fresh and energetic hotel experience to Goodlettsville with the grand opening of the brand-new Tru by Hilton. As we prepare to open our doors, we’re looking for passionate, service-focused individuals to join our team and help shape the guest experience from day one.

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Flexible Schedules

Health/Life Insurance

401k

Paid Time Off

Dental/Vision 

Employee Assistance Program

Referral Program

OVERVIEW

Manage overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. Ensure that housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. 

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling and payroll
• Manage the sourcing, interviewing, culture training and ongoing development of housekeeping department, with a focus on team member satisfaction, productivity, and guest satisfaction
• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis
• Interact with all associates in the housekeeping department providing ongoing and systematic feedback and performance evaluation
• Issue daily assignments to all housekeepers and laundry attendants
• Responsible for maintenance of Lost and Found program
• Develop, implement and maintain an ongoing general cleaning program
• Conduct monthly department meetings with housekeeping staff
• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area
• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets, ensure a safe, accident-free environment for guests and employees
• Assist in resolving guest complaints regarding service and/or room cleanliness, whether handling on own, or elevating to managerial level
• Review housekeeping hours for payroll compilation, mindful of monthly budget, keeping in communication with the General Manager for potential budget discrepancies and any additional staffing requests, if needed
• Keep MSD sheets current and easily available
• Maintain professional image at all times through appearance and dress
• Follow Company policies and procedures
• Other duties as assigned by supervisor or management

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of housekeeping and laundry operations and procedures
• Knowledge of proper use and storage of cleaning chemicals
• Knowledge of equipment such as vacuums, commercial washers and dryers
• Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
• Able to speak, read, write, and comprehend a second language, preferably Spanish
• Able to read and write to facilitate the communication process
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Able to prioritize and organize work assignments, delegate responsibilities
• Create sense of urgency in matters that will impact the success of the business
• Demonstrate genuine care for customers and employees
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
• Possess complete knowledge of emergency procedures of the hotel
• Able to work in fast paced environment
• Able to work without direct supervision
• Able to access and input information into computer

EDUCATION

High school graduate or GED required, or equivalent combination of education and experience.

CERTIFICATION

TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment

EXPERIENCE

Previous hospitality housekeeping experience required. Two to four years supervisory experience required. Previous hotel “brand” experience preferred.

SUPERVISORY RESPONSIBILITIES

Housekeeping and laundry departments.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Must be able to lift up to 20 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.

OTHER

Housekeeping Manager will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Housekeeping Manager is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. 

Requirements

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