Ratan Villas Sariska Resort
Website:
ratanvillas.in
Job details:
Company Description Ratan Villas Sariska Resort is a serene retreat located along the boundary of Sariska National Park, offering guests an immersive jungle-inspired experience. The resort overlooks the Silliserh Lake and the Aravalli hills, known for attracting diverse wildlife. It can host up to 150 guests in 51 safari tent–style cottages, many featuring private plunge pools. Guests enjoy guided walking safaris and day and evening game drives, with the lake remaining vibrant even when the National Park is closed during monsoon season. The resort focuses on delivering an authentic nature-based stay with attentive hospitality.
Role Description The Reservations Manager is responsible for overseeing all reservation activities, including handling booking inquiries, confirming reservations, managing room inventory, and ensuring accurate guest information in the system. This full-time role involves coordinating with front office and sales teams, optimizing occupancy and rates, and maintaining clear communication with guests before arrival. The Reservations Manager will respond to calls, emails, and online booking requests, address guest queries, and support special requests and group bookings. The role also includes monitoring booking channels, preparing reservation reports, implementing reservation policies, and training team members on reservation procedures. This is an on-site role based at Ratan Villas Sariska Resort in the Alwar district, requiring close collaboration with the operations team to deliver a seamless guest experience.
Qualifications
- Strong reservations and booking management skills, including experience with reservation systems or property management software.
- Customer service and guest relations skills, with the ability to handle inquiries, resolve issues, and maintain a courteous and professional demeanor.
- Effective communication skills, both written and verbal, to interact clearly with guests, colleagues, and external partners.
- Sales skills to promote resort offerings, upsell room categories and packages, and support revenue growth.
- Training and team coordination skills to guide reservation staff and ensure consistent service standards.
- Attention to detail, strong organizational skills, and the ability to manage multiple bookings and priorities efficiently.
- Prior experience in hotel or resort reservations, front office, or hospitality operations preferred.
- Comfort working on-site in a nature-focused resort environment in Alwar district; familiarity with rural or resort settings is an advantage.
- Proficiency with basic computer applications (e.g., email, spreadsheets) and online booking platforms.
- Diploma or degree in Hospitality Management, Tourism, Business, or a related field is beneficial.
Click on Apply to know more.