Website:
pepierhospitality.com
Job details:
Company Description PÉPIER is a design-build-operate brand dedicated exclusively to ultra-luxury resorts and spas, focusing on exceptional guest experiences and refined hospitality. The company brings together architecture, interior design, and operational excellence to create distinctive high-end properties. Team members work in an environment that values attention to detail, personalized service, and sophistication. PÉPIER offers opportunities to grow in the luxury hospitality segment while contributing to the success of unique resort and spa destinations.
Role Description The Reservations Executive – Central Reservations is a full-time, on-site role based in Pune City. This role is responsible for handling reservation inquiries via phone, email, and online channels, ensuring accurate bookings and timely confirmations for ultra-luxury resorts and spas. Daily tasks include managing room inventory, updating reservation systems, coordinating with property teams, and maintaining up-to-date rate and package information. The Reservations Executive works to maximize occupancy and revenue, provides clear and courteous information to guests and partners, and resolves booking-related issues promptly. The role also involves maintaining detailed records, following standard operating procedures, and supporting reporting and data entry for management as needed.
Qualifications
- Strong customer service and communication skills, with the ability to handle guest inquiries professionally and courteously.
- Proficiency with reservation or property management systems and basic computer applications (e.g., MS Office, email, online booking platforms).
- Attention to detail and accuracy in data entry, documentation, and handling of rates, dates, and guest information.
- Ability to manage multiple tasks, prioritize workload, and work effectively in a fast-paced hospitality environment.
- Good numerical aptitude and basic understanding of occupancy, revenue, and rate structures.
- Previous experience in reservations, front office, or hospitality operations is preferred, especially in upscale or luxury properties.
- Fluency in English; knowledge of additional languages is an advantage.
- Diploma or degree in Hospitality Management, Business, or a related field is beneficial.
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