Website:
suryagarhcollection.com
Job details:
Company Description Suryagarh Collection is a boutique hotel company dedicated to crafting immersive hospitality experiences inspired by heritage, culture, and sustainability. Each property offers authentic luxury, blending modern comfort with a strong sense of place. Team members contribute to creating meaningful guest journeys that reflect the unique story of each hotel. The company values thoughtful service, attention to detail, and a deep connection to local traditions, making it an engaging environment for hospitality professionals.
Role Description The Reservations Executive is a full-time, on-site role based in Jaipur. This position is responsible for handling room reservations, responding to booking inquiries via phone, email, and online channels, and ensuring accurate entry of reservation details into the hotel systems. The role involves coordinating with front office and sales teams to optimize room occupancy, manage special requests, and support revenue goals. The Reservations Executive will assist guests with rate information, packages, and policies, while maintaining high standards of service and timely follow-up. Daily activities include updating availability, confirming bookings, addressing changes or cancellations, and contributing to a seamless pre-arrival guest experience.
Qualifications
- Strong Communication skills, including clear verbal and written interaction with guests and internal teams.
- Customer Service and Customer Satisfaction skills to provide courteous, solution-focused support and build guest loyalty.
- Reservations expertise, including managing booking systems, maintaining accurate records, and handling modifications efficiently.
- Sales skills to promote room categories, packages, and ancillary services, supporting revenue and upselling opportunities.
- Prior experience in hotel reservations or front office operations preferred.
- Proficiency with hotel reservation software and basic office applications.
- Attention to detail, organizational skills, and the ability to manage multiple inquiries simultaneously.
- Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations.
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