Staymaster
Website:
thestaymaster.com
Job details:
Company Description Staymaster is India’s leading curated vacation home platform, enabling guests to stay, hosts to monetize, and investors to own handpicked private vacation homes across the country. The company offers contemporary, chic, and elegantly designed homes that prioritize privacy, comfort, and high standards of hygiene and sanitization, supported by round-the-clock hospitality and concierge services. For property owners, Staymaster provides full-stack management solutions covering sales, reservations, marketing, housekeeping, hospitality, repairs, and maintenance to maximize rental returns. The platform also helps investors acquire buy-to-let homes in top Indian vacation markets, carefully selected for attractive rental yields and professionally managed for a hassle-free experience.
Role Overview :
We are looking for a detail-oriented and guest-focused Reservations Executive to join our team in Sangolda, North Goa. This is a full-time, on-site role responsible for managing reservations across multiple channels, ensuring seamless booking experiences, and maximizing occupancy and revenue. The ideal candidate will play a key role in guest communication, coordination with internal teams, and delivering exceptional hospitality standards.
Key Responsibilities
* Handle inbound and outbound reservation inquiries via phone, email, WhatsApp, and online booking channels.
* Provide accurate information on villa/property availability, pricing, amenities, and policies.
* Process bookings, amendments, cancellations, and payment follow-ups in the reservation system.
* Maintain accurate and updated reservation records, guest details, and reports.
* Coordinate with operations, housekeeping, and guest relations teams to ensure smooth check-ins, check-outs, and guest experiences.
* Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
* Upsell suitable properties, experiences, and add-on services to optimize revenue.
* Follow company SOPs and contribute to reporting, documentation, and process improvements.
Qualifications & Skills
* Strong communication and interpersonal skills with a customer-first approach.
* Experience in reservations, hospitality, travel, or vacation rentals preferred.
* Ability to handle guest queries, booking modifications, and escalations efficiently.
* Sales-oriented mindset with proven upselling ability.
* Familiarity with PMS, channel managers, OTAs, or reservation platforms is an advantage.
* Proficiency in Microsoft Office/Google Workspace and basic reporting tools.
* Strong organizational skills, attention to detail, and multitasking ability.
* Flexibility to work weekends, holidays, and rotational shifts based on business needs.
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