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Company Description Merlis Hotels Coimbatore is a hospitality brand focused on delivering comfortable stays and personalized service to guests visiting Coimbatore. The hotel serves both business and leisure travelers, offering well-appointed rooms, modern amenities, and convenient access to major city locations. Team members are encouraged to contribute to a welcoming environment and consistent guest satisfaction. Working at Merlis Hotels Coimbatore provides opportunities to develop skills in hospitality operations and customer-focused service.
Role Description The Reservations Executive is a full-time, on-site role based at Merlis Hotels in Coimbatore. The role involves handling incoming reservation inquiries via phone, email, and online channels, accurately recording booking details, and updating reservation systems. The Reservations Executive confirms room availability, provides rate and package information, and supports guests with modifications, cancellations, and special requests. Daily tasks include coordinating with front office and sales teams, maintaining accurate records, and ensuring a smooth booking experience that supports occupancy targets and guest satisfaction. The role also includes following hotel policies, resolving basic guest concerns, and contributing to a professional and courteous communication standard.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to interact clearly and professionally with guests and colleagues.
- Candidates should possess Customer Satisfaction and Sales skills to promote hotel offerings and support revenue while maintaining positive guest experiences.
- Candidates should possess Reservations experience and basic knowledge of booking systems or hotel reservation procedures.
- Candidates should ideally have proficiency in English and local languages, along with good telephone etiquette and email writing skills.
- Candidates should have basic computer literacy, attention to detail, and the ability to manage multiple reservations and tasks efficiently.
- Prior experience in hospitality or front office operations is an advantage; a diploma or degree in hospitality management or a related field is preferred but not mandatory.
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