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Company Description StayBird Hospitality offers premium service apartments, business hotels, and guest houses in Pune, with a focus on style, comfort, and convenient connectivity. Its properties, including contemporary business hotels like B Suite in Kharadi and Fortune House in Magarpatta, are located near key commercial hubs such as World Trade Centre, EON IT Park, and Viman Nagar, and are a short drive from Pune International Airport. The company aims to create unforgettable guest experiences by providing comfortable stays that feel like home, supported by attentive service. StayBird emphasizes cultural diversity, thoughtful design, and a blend of innovation and passion to deliver memorable stays for business and leisure guests.
Role Description The Reservations Assistant is a full-time, on-site role based in Pune. This role is responsible for handling reservation inquiries via phone, email, and online channels, accurately processing bookings, modifications, and cancellations for service apartments and business hotels. The Reservations Assistant maintains up-to-date knowledge of room types, pricing, promotions, and availability, and provides clear information to guests to support informed booking decisions. Daily tasks include managing reservation systems, coordinating with front office and sales teams, ensuring guest details are correctly recorded, and following up on special requests or group bookings. The role also involves addressing guest questions with a customer-focused approach, assisting with upselling and cross-selling property offerings, and supporting overall occupancy and revenue goals.
Qualifications
- Strong reservations and booking management skills, including experience with hotel or property management systems and handling reserves efficiently.
- Effective communication skills, with the ability to provide clear, courteous, and professional information to guests and internal teams.
- Proven customer service abilities, with a focus on hospitality, problem-solving, and creating positive guest experiences.
- Basic sales skills to support upselling, cross-selling, and converting inquiries into confirmed reservations.
- Attention to detail, accuracy in data entry, and ability to manage multiple reservations and inquiries simultaneously.
- Ability to work on-site in Pune, with flexible availability including weekends or holidays as needed.
- Prior experience in hospitality, front office, or reservations is preferred; familiarity with Pune’s business and travel landscape is an advantage.
- Minimum of a high school diploma; a degree or certification in hospitality management or a related field is beneficial.
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