Zuper Hotels & Resorts
Website:
zuper.in
Job details:
Job Title: Reservation Executive
Location: Andheri (E)
Working Day: 6 Working Days
Shift Timings: Rotational Shift
Department: Reservations
Reports To: Reservation Manager
Salary: 20000 to 30000
Key Responsibilities:
• Handle incoming reservation requests via phone and emails.
• Share B2B rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests.
• Provide information on availability, pricing, and services to clients or guests.
• Process bookings accurately in the reservation system.
• Maintain up-to-date knowledge of promotions, packages, and special offers.
• Coordinate with Relevant departments to ensure seamless service delivery.
• Follow up on tentative bookings and maintain proper records of cancellations or changes.
• Manage group reservations and ensure proper room blocking or service allocation.
• Generate daily and weekly reservation reports as required.
• Resolve customer queries and complaints professionally and promptly.
• Ensure compliance with company policies and standard operating procedures.
Requirements:
• Bachelor’s degree or diploma in hospitality, tourism, or a related field.
• 0–3 years of experience in reservations or customer service (hospitality/travel industry preferred).
• Proficiency in reservation software Stah and MS Office.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Familiarity with OTA platforms like Booking.com, Expedia, etc.
Click on Apply to know more.