Zuper Hotels & Resorts
Website:
zuper.in
Job details:
Job Title: Reservation Executive
Location: Andheri (E)
Working Days: 6 Working Days
Shift Timings: Rotational Shift
Salary Budget: 15000/- to 30000/-
Job Summary:
The Reservation Executive is responsible for handling customer inquiries, processing bookings, and maintaining reservation records accurately. This role involves providing excellent customer service, ensuring smooth reservation processes, and supporting overall sales and operational efficiency. Job Summary: The Reservation Executive is responsible for handling customer inquiries, processing bookings, and maintaining reservation records accurately. This role involves providing excellent customer service, ensuring smooth reservation processes, and supporting overall sales and operational efficiency.
Key Responsibilities:
• Handle incoming reservation requests via phone and email.
• Share B2B rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests.
• Provide information on availability, pricing, and services to clients or guests.
• Process bookings accurately in the reservation system.
• Maintain up-to-date knowledge of promotions, packages, and special offers.
• Coordinate with relevant departments to ensure seamless service delivery.
• Follow up on tentative bookings and maintain proper records of cancellations or changes.
• Manage group reservations and ensure proper room blocking or service allocation.
• Generate daily and weekly reservation reports as required.
• Resolve customer queries and complaints professionally and promptly.
• Ensure compliance with company policies and standard operating procedures.
Requirements:
• Bachelor’s degree or diploma in hospitality, tourism, or a related field.
• 0–3 years of experience in reservations or customer service (hospitality/travel industry preferred).
• Proficiency in reservation software Stah and MS Office.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Familiarity with OTA platforms like Booking.com, Expedia, etc.
Freshers Can Apply : hr@zuper.in | Whatsapp: 9372718624
Click on Apply to know more.