Spectra Hospitality Services | Leading Hotel Consultants
Website:
spectrahospitality.com
Job details:
CIARENS — BEACHFRONT ECO-LUXURY RESORT, PALOLEM BEACH, GOA
RESERVATION / OTA EXECUTIVE
Reports To: Operations Manager
Location: Ciarens, Palolem Beach, South Goa
Employment Type: On Roll, Full-Time
Role Summary
Ciarens is seeking a Reservation / OTA Executive to drive bookings and manage online distribution ahead of and beyond the October opening. In a 10-cottage property where scarcity is a genuine differentiator, this role is central to building pre-opening occupancy and protecting rate integrity across channels.
Key Responsibilities
• Set up and manage OTA listings (Booking.com, MakeMyTrip, Agoda, Airbnb, etc.) and the channel manager ahead of opening
• Manage all reservations — direct, OTA, phone, email, and WhatsApp — accurately in the PMS
• Drive pre-opening occupancy and build the early booking pipeline
• Maintain rate parity, inventory, and availability across all channels
• Respond to enquiries promptly and convert them into confirmed bookings
• Coordinate with Front Office on arrivals, room allocation, and special requests
• Manage OTA reviews, ratings, and content/photography accuracy
• Communicate property policies clearly — parking, pet policy, and the 3+ night stay benefit
• Report on booking trends, occupancy, and channel performance
Qualifications & Experience
• 2–4 years in reservations or OTA/revenue roles in a hotel or resort
• Diploma or degree in Hotel Management preferred
• Hands-on experience with a channel manager and PMS
• Familiarity with major OTA extranets and online review platforms
• Strong written English and comfort with WhatsApp-based guest communication
Key Attributes
• Detail-oriented and accurate with inventory and rates
• Sales-minded, comfortable converting enquiries into bookings
• Responsive and organised across multiple channels
• Understands how scarcity and rate integrity build value for a small property
How to Apply
Please email your resume to careers@spectrahospitality.com.
Resumes shared over LinkedIn will not be considered.
Click on Apply to know more.