CleverX
Website:
cleverx.com
Job details:
About CleverX
CleverX is an AI-first B2B research platform connecting 170+ market research firms with verified professionals across 60+ countries. We power AI qualitative and quantitative research for some of the world's leading brands, consultancies, and research agencies.
The Role
We're hiring a Research Operations Specialist to be the human layer behind our AI-powered recruitment engine. You'll own participant engagement, understand what each client study needs, and make sure the right people show up for the right research — every time.
What you'll do
- Manage day-to-day communications with our panelist community across email, in-platform messaging, and social channels
- Understand client requirements for each study and oversee studies launched on the platform end-to-end
- Source participants and hit study quotas across diverse B2B profiles and geographies
- Respond to panelist queries, resolve escalations, and maintain a high trust bar in every interaction
- Partner with Project Managers to source and warm up participants for high-priority studies
- Support LinkedIn-based recruitment outreach for niche profiles when needed
- Monitor community health metrics (activation, retention, response rates) and act on what the data shows
What we're looking for
- 2–4 years in community management, panel operations, customer success, or research operations
- Excellent written and verbal English — you'll be writing to senior professionals across the US, UK, EU, and APAC
- AI fluency — comfortable using AI tools (ChatGPT, Claude, Gemini) to move faster, draft better, and automate the repetitive stuff
- Ownership and a proactive approach — you spot what needs doing and get it done without being chased
- Comfort with data — pulling reports, spotting patterns, acting on numbers
- Based in India with the ability to work across US / EU timezone overlaps when needed
- Bonus: exposure to B2B research, market research operations, or the gig/panel economy
What you get
- A seat at an AI-first, product-led company shaping how B2B research gets done globally
- Direct reporting line to leadership — real visibility, real ownership
- Flat team, fast feedback, genuine autonomy
- Remote-first setup
Click on Apply to know more.
