Remote Solutions Engineer

Replicant is a leader in Contact Center Automation, helping companies automate customer service calls and allowing agents to focus on complex challenges. The company uses AI technology to enable natural conversations across various channels, providing 24/7 customer support. The Solutions Engineer will join the Presales team and will be responsible for building AI Agents and prototyping customer service use-cases for demonstrations to potential clients. The role involves working closely with the sales team to gather customer requirements and owning the technical side of the sales process. The Solutions Engineer will identify technology trends, use visualization tools for AI Agent design, and review API specifications. Responsibilities include designing conversational AI agents, leading hands-on trials with prospects, analyzing conversational data, and collaborating with cross-functional teams. The position requires attending customer meetings and providing technical support to Account Executives.

Replicant is a leader in Contact Center Automation, helping companies automate customer service calls and allowing agents to focus on complex challenges.