TalentGum
Website:
talentgum.com
Job details:
Renewals Sales and Client Servicing Associate Responsibilities:
● Tracking subscription renewals.
● Sending timely reminders to customers.
● Outbound Telecalling to ensure that clients are renewing their courses on time.
● Helping the existing customers with upgrades.
● Keeping thorough records of all current and potential clients.
● Ensure achievement of Renewal Collection targets.
● Exceed defined monthly, quarterly, semi- annual and annual sales quota.
● Gain comprehensive knowledge about courses and clarify information wherever required.
● Engage with customers at various points (welcome calls, service/feedback calls, renewal calls).
● Building strong client relationships by offering superior after-sales support which includes welcome calls, service/feedback calls, renewal calls.
Client Servicing and Renewals Executive Requirements:
● A bachelor's degree in business administration or an area closely connected to the sector.
● A Renewal Sales executive with 1-2 years of experience.
● Microsoft Excel knowledge.
● The capacity to perform well under duress.
● Strong time- and project-management abilities.
● Excellent problem-solving and analytical abilities.
● Capable of effective communication.
● Superior customer service abilities.
Work Environment
● Leading, fast paced start-up with interactive and enthusiasts culture and flexible working hours
● Encourage project ownership, creative ideas, critical thinking, and constructive feedback.
● Leadership and learning opportunities, interaction with various stakeholders at all levels.
● Work directly with senior management to maximise career growth and exposure.
Industry: E-learning
Employment Type: Full-time
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