TalentGum
Website:
talentgum.com
Job details:
Location: Remote
Company - TalentGum
Industry: E- Learning
Employment Type: Full-time
Time - Day Shift / Night Shift
Reports to - Assistant Manager/Manager - Renewal Sales
About Talentgum-
TalentGum is a fast-growing ed-tech company committed to revolutionizing extracurricular learning for children aged 5 to 14. With a global footprint, we offer live online programs in music, dance, public speaking, and more—designed to make high-quality learning engaging and accessible across international markets.
Role overview:
The Renewals Associate will be responsible for managing customer renewals, driving
retention, and ensuring a seamless post-sales experience. The role involves proactive
customer engagement through calls and follow-ups, supporting renewals and upgrades, and
building strong, long-term client relationships. This position is target-driven and requires a
balance of sales focus and customer service excellence to maximise renewal collections and
customer satisfaction.
Key Responsibilities:
● Track and manage subscription renewals to ensure timely course continuation.
● Proactively send renewal reminders and follow up with customers through outbound calls.
● Engage in outbound telecalling to drive on-time renewals and minimise churn.
● Assist existing customers with course upgrades and cross-sell opportunities.
● Maintain accurate and up-to-date records of current and prospective clients.
● Achieve and exceed assigned renewal collection targets and sales KPIs.
● Consistently meet or surpass monthly, quarterly, semi-annual, and annual sales targets.
● Develop in-depth knowledge of courses to effectively address customer queries.
● Engage customers through multiple touchpoints, including welcome calls, service calls, feedback calls, and renewal calls.
● Build and nurture long-term client relationships by delivering exceptional after-sales support.
Qualifications & Skills:
● Bachelor's degree from a reputed institution.
● 1+ years of experience in project management or related fields.
● Strong organizational and multitasking skills with attention to detail.
● Ability to collaborate effectively in a team-oriented environment.
Work Environment:
● Be part of a leading, fast-paced startup with an interactive, enthusiastic culture and flexible working hours.
● Take ownership of projects while contributing creative ideas, critical thinking, and constructive feedback.
● Gain leadership and continuous learning opportunities through exposure to diverse stakeholders across levels.
● Work closely with senior management, offering accelerated career growth and meaningful professional exposure.
Click on Apply to know more.