- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- account management
- CRM
- cross-functional
- end-to-end
- forecasting
- HubSpot
- SaaS
- Salesforce
About the role
Upraisal People Productivity Performance
Website:
upraisal.net
Job details:
Key Responsibilities:
- Manage the end-to-end renewal process for assigned accounts, ensuring timely and successful contract renewals.
- Build strong relationships with clients to understand their needs and ensure a smooth renewal experience.
- Collaborate with Sales, Customer Success, and Finance teams to align renewal strategies, pricing, and service terms.
- Identify and mitigate risks to renewal, including customer dissatisfaction or potential service issues.
- Maintain accurate renewal forecasting and reporting in CRM systems.
Required Qualifications
- 3–5+ years of experience in renewal management, account management, or subscription-based sales within IT or SaaS industries.
- Strong understanding of cloud productivity suites (Google Workspace, Microsoft 365), IDAM tools (Okta), device management (ScaleFusion), and cybersecurity solutions.
- Demonstrated success managing renewal cycles and achieving high retention rates.
- Hands-on experience using CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
- Experience working with B2B mid-market and enterprise-level customers.
- Exposure to cross-functional roles involving Customer Success, Sales, and Finance teams.
- Certifications in cloud or security technologies (Google, Microsoft, Okta, etc.).
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