Remote Voice & Non-Voice Support Specialists (Night Shift | Contract)

SYGNEXT

Website: sygnext.com
Job details:

Remote Voice & Non-Voice Support Specialists (Night Shift | Contract)

Location: Work From Anywhere (100% Remote)

Work Timing: 09:00 PM – 06:00 AM IST (US Business Hours)

Contract Role | Hourly Pay | Immediate Hiring

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About Sygnext

Our mission is to empower individuals, organizations, and communities to reach their full potential through innovative approaches to work, life, and talent acquisition.

In today's globalized world where borders are becoming less of a limitation, Sygnext offers businesses the opportunity to access top talent without the constraints of geographical boundaries.

About the Role

We are hiring Remote Voice Support Specialists and Email/Non-Voice Support Specialists to provide world-class customer support for our US-based clients. This is a contract position ideal for professionals who are fluent in English, comfortable working night shifts, and capable of delivering high-quality support from home.

Compensation

• Voice Support: ₹160 per hour
• Non-Voice (Email) Support: ₹140 per hour

Responsibilities

Voice Support Specialist

• Handle inbound and outbound customer calls professionally
• Provide clear, polite, and accurate information to customers
• Troubleshoot customer issues and document interactions
• Maintain high levels of communication quality and customer satisfaction

Email / Non-Voice Support Specialist

• Respond to customer emails quickly and accurately
• Resolve queries, escalate issues when necessary, and update internal systems
• Maintain SLAs for response time, accuracy, and ticket closures

Requirements

• Excellent English spoken and written communication skills
• Prior BPO / Customer Support experience is a strong advantage
• Comfortable working the night shift during US business hours
• Must have your own:
• Laptop with Windows 11 or above
• High-speed wired internet connection
• Quiet workspace for calls (Voice process)
• Ability to work independently and meet performance targets
• Strong customer orientation, empathy, and problem-solving skills

Why Work With Us?

• 100% Remote Work – work from anywhere in India
• Growth opportunities across multiple support functions
• Exposure to US-based clients and professional work environments.

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