Hach
Website:
hach.com
Job details:
Position Summary
The Remote Monitoring Specialist I is an entry-level role within Hach Global Services team, responsible for monitoring, troubleshooting, and optimizing Data & Analytics software and associated instrumentation.
The Global Services team provides expert guidance, actionable insights, and practical recommendations to maximize operating efficiency of water systems through remote data collection and analysis.
This role supports multiple global customers and collaborates with Project Managers and cross-functional teams to ensure service delivery meets or exceeds expectations.
Key Responsibilities – Deliver Monitoring Services
- Execute Real-Time Control (RTC) monitoring services, including commissioning, optimization, and daily monitoring of global customer sites.
- Provide remote support (phone, email, etc.) for troubleshooting and resolution of technical issues.
- Apply established procedures to resolve routine and standard problems.
- Develop product and application knowledge across the Data & Analytics portfolio.
- Contribute to continuous improvement of internal procedures, including SOPs.
- Monitor, support, and optimize digital services and boundary systems associated with customer solutions, ensuring integrated performance across connected platforms and services.
Key Responsibilities – Develop Customer Relationships
- Support customer decision-making and respond to needs.
- Maintain a strong customer-focused mindset.
- Act as technical resource for process monitoring.
- Build relationships across customers and internal teams.
- Capture and communicate Voice of Customer feedback.
Critical Competencies
- Ability to manage multiple priorities
- Strong problem-solving using structured methods
- Effective collaboration and communication
- Proactive learning and continuous improvement mindset
- Ability to build trust with stakeholders
Qualifications
- Associate degree or equivalent experience required
- Bachelor’s degree preferred
- Experience in water or industrial markets preferred
- Familiarity with MS Office, Salesforce, ServiceMax preferred
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
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