Website:
provo.in
Job details:
Company: PROVO
Location: Remote (Kolkata / Pan-India)
Job Type: Full-time, Permanent
About UsPROVO is a premium interiors retail and distribution powerhouse based in Kolkata. We specialize in high-end modular kitchens, wardrobes, doors, and luxury surface materials (laminates, veneers, and plywood). As the exclusive distributor of Vivre Panels in Eastern India, we are the go-to destination for top homeowners, interior designers, and architects.
We are expanding our digital footprint and looking for a dynamic, well-spoken Remote Customer Support & Telecaller to join our growing team.
The RoleAs the voice of PROVO, you will act as the vital bridge between our premium interior solutions and our clients. You will manage both inbound inquiries and outbound follow-ups, ensuring every designer, architect, and homeowner receives a world-class experience.
This is a 100% Work-from-Home (WFH) role. While we are open to brilliant candidates across India, candidates based in Kolkata will be highly preferred for seamless coordination with our central showroom.
What You’ll Do Daily:- Engage & Convert: Handle inbound customer inquiries and make outbound calls to warm leads, introducing them to PROVO’s luxury product range.
- Consultative Assistance: Guide clients through our product options (modular kitchens, veneers, wardrobes) and provide accurate pricing and availability.
- Team Collaboration: Coordinate closely with our Kolkata showroom and on-ground sales teams to pass on high-intent leads and ensure smooth conversions.
- Data Management: Maintain precise records of daily customer interactions and follow-up schedules in our system.
- Relationship Building: Address customer concerns with patience, resolve basic queries, and maintain excellent call-quality standards.
Who We Are Looking For:- The Communicator: Exceptional verbal communication and active listening skills. You should possess clear, professional, and empathetic telephone etiquette.
- The Problem Solver: A natural ability to handle objections, guide conversations smoothly, and confidently pitch premium products.
- The Learner: Prior experience or a strong interest in interior design, architecture, or premium retail materials is a massive plus.
- Tech-Savvy: Comfortable using basic data-entry tools, CRM software, and communication channels (WhatsApp Business, Excel/Google Sheets).
- WFH Ready: You must have a reliable laptop/PC, a stable high-speed internet connection, and a quiet, distraction-free environment to make calls.
- Education: Minimum High School diploma; a college degree or prior experience in telecalling/customer success is preferred.
Why Join PROVO?- 100% Flexibility: Work from the comfort of your home.
- Premium Brand Exposure: Represent a market-leading brand dealing with high-ticket luxury interior products.
- Growth Opportunities: Work directly with an expanding organization where your performance directly impacts business growth.
Click on Apply to know more.