Website:
agilegridsolution.com
Job details:
About The Company
Virtual Lab Tech is a leading technology solutions provider specializing in delivering innovative services across various industries. With a focus on leveraging cutting-edge tools and platforms, Virtual Lab Tech aims to enhance operational efficiency and customer satisfaction for its clients. Our commitment to excellence, integrity, and continuous improvement has established us as a trusted partner in the technology and support sectors. We foster a dynamic and inclusive work environment that encourages professional growth and development, enabling our team members to thrive in a fast-paced digital landscape.
About The Role
We are seeking dedicated and detail-oriented Customer Support Representatives to join our team in supporting a US-based Travel & Hospitality client. This remote position involves managing customer interactions related to airline bookings, hotel reservations, cruise line services, and various back-office travel operations. The role requires excellent communication skills and proficiency in using the Sabre reservation system to assist clients efficiently. As a vital part of our customer support team, you will ensure that all customer inquiries and booking requests are handled professionally, accurately, and within the specified service levels.
The ideal candidate should be comfortable working during night shifts aligned with US business hours, specifically from 6:00 PM IST to 6:00 AM IST. This role offers an opportunity to work from the comfort of your home while contributing to a global service delivery environment. The position provides competitive compensation, with a payout of Rs 300 per hour for voice processes, and offers a chance to develop your skills in the travel and hospitality industry.
Qualifications
- Proven experience with the Sabre reservation tool is mandatory.
- Fluency in spoken and written English is essential.
- Prior experience in back-office or customer support roles within airline booking, hotel reservations, cruise line operations, or travel support services.
- Strong understanding of US travel policies, fare rules, and ticketing workflows (preferred).
- Ability to work night shifts from 6:00 PM to 6:00 AM IST.
- Own a Windows 11 laptop with high-speed, reliable internet connectivity.
- Maintain a quiet, professional, and dedicated work-from-home setup.
Responsibilities
- Handle customer interactions through calls, emails, chats, or booking systems with professionalism and courtesy.
- Assist customers with airline, hotel, and cruise bookings, modifications, cancellations, and inquiries.
- Perform back-office travel operations, including booking support and data entry, ensuring accuracy and completeness.
- Utilize the Sabre reservation system effectively to process booking and servicing requests.
- Ensure all transactions are properly documented and recorded in accordance with company and client guidelines.
- Adhere strictly to defined processes, service-level agreements, and quality standards.
- Escalate complex or unresolved issues to the appropriate teams as per established protocols.
- Maintain clear, polite, and professional communication with customers at all times.
- Participate in ongoing training and development initiatives to enhance service quality and operational knowledge.
Benefits
Joining Virtual Lab Tech as a Customer Support Representative offers numerous benefits, including competitive hourly pay, flexible remote working arrangements, and exposure to the US travel and hospitality industry. You will have the opportunity to develop valuable skills in travel operations, customer service, and system usage, which can enhance your career prospects. Additionally, our supportive work environment promotes professional growth, with access to ongoing training and development programs. We also provide a performance-based environment where your efforts are recognized and rewarded, along with the flexibility to work from your preferred location.
Equal Opportunity
Virtual Lab Tech is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified individuals and promoting a workplace where everyone can thrive and contribute to our collective success.
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