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Job details:
Job Profile: Application Runbook
Administrator (Cutover SaaS)
Remote
US timings : 5:3 PM IST TO 2:30 PM IST
This document defines the role, responsibilities, and qualifications for an Application Runbook
Administrator supporting Synchrony’s use of the Cutover SaaS product. It outlines key competencies,
stakeholder interactions, and success measures to drive consistent, auditable, and high-quality
runbook execution for releases and operational events.
Role Overview
Position Title: Application Runbook Administrator (Cutover SaaS)
Company: Synchrony
Role Summary: The Application Runbook Administrator is responsible for administering and
operationalizing Synchrony’s Cutover SaaS platform to plan, build, govern, and execute runbooks for
application recovery, environment changes, and key operational events. This role ensures runbooks
are accurate, standardized, auditable, and aligned to change management and IT resilience
practices, enabling predictable cutovers and reduced operational risk.
Reporting/Alignment: Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closely
with application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.
● Primary Focus: Cutover runbook lifecycle management (build, maintain, execute, improve).
● Core Value: Improve execution consistency, visibility, and auditability for resilience
validation and critical events.
● Scope: Enterprise applications, shared services, and cross-team dependencies where
coordinated task execution is required.
Key Responsibilities
The Application Runbook Administrator owns day-to-day Cutover administration and enables
delivery teams to produce high-quality runbooks that are ready for controlled execution.
● Administer Cutover workspaces, runbook templates, user access/roles, and configuration in
alignment with Synchrony policies.
● Build and maintain standardized runbook templates (e.g., DR test, migration events)
including phase structure, task types, and required metadata.
● Partner with application and platform teams to capture end-to-end cutover steps,
dependencies, owners, prerequisites, validation checks, and rollback procedures.
● Ensure runbooks meet governance standards: completeness, naming conventions, task
clarity, time estimates, sequencing, and required approvals.
● Coordinate cutover readiness reviews and dry runs; confirm execution owners,
communications plan, and validation criteria are in place.
● Lead or facilitate runbook execution in Cutover: launch events, manage task progression,
monitor blockers, maintain real-time status, and ensure timely escalations.
● Integrate Cutover usage with broader release/change processes (e.g., change records,
release calendars, maintenance windows) and maintain traceability for audits.
● Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time,
missed steps, and post-event outcomes.
● Maintain runbook documentation and knowledge articles; provide training and coaching for
new teams adopting Cutover.
● Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and
template/process enhancements.
1) Intake: Receive request for a new/updated runbook and confirm scope, timeline, and
stakeholders.
2) Build: Draft or update runbook in Cutover using approved templates and required controls.
3) Review: Conduct readiness review with owners; ensure validations, communications, and
rollback are defined.
4) Execute: Facilitate the event; track progress, handle escalations, and provide leadership
updates.
5) Close: Capture results, evidence, and lessons learned; update templates and artifacts.
Required Qualifications and Skills
This role requires strong operational discipline, cross-functional coordination, and proficiency with
runbook-driven execution in regulated environments.
● Experience administering or power-using Cutover.
● Hands-on experience with IT Resilience, Incident Management (ITIL), and production support
practices.
● Ability to translate technical procedures into clear, executable, step-by-step tasks with welldefined ownership and acceptance criteria.
● Strong stakeholder management and facilitation skills (coordinating cross-team tasks).
● Knowledge of SDLC concepts, environment management, and deployment patterns (e.g.,
blue/green, rolling, canary) at a conceptual level.
● Familiarity with incident/problem management and post-event review practices.
● Strong attention to detail, documentation rigor, and an audit-ready mindset.
● Comfort working in fast-paced schedules, including after-hours maintenance windows when
needed.
Skill Area What Good Looks Like Examples
Runbook Quality Tasks are unambiguous, sequenced,
owned, and validated
Pre-checks, execution steps, validation,
and rollback are all included
Execution
Leadership
Keeps teams aligned and unblocks
quickly
Real-time status updates; escalates
risks early; manages dependencies
Governance Traceability and evidence are
captured consistently
Approvals recorded; artifacts linked;
completion evidence retained
Communication Clear and concise updates to
technical and non-technical
audiences
Leadership summaries; cutover bridge
updates; stakeholder notifications
Preferred Qualifications
Preferred qualifications enhance effectiveness in complex enterprise environments and support
broader automation and reporting needs.
● Experience operating in financial services and/or other highly regulated environments.
● Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) and
integrating runbooks with change records.
● Basic data/reporting skills (e.g., exporting runbook data, trend analysis, KPI creation).
● Understanding of access management concepts (role-based access control, least privilege).
● Experience supporting DR exercises, major releases, or enterprise cutover events involving
multiple systems and teams.
● Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbook
governance to iterative delivery.
Success Measures and Working Relationships
Success in this role is measured by predictable execution outcomes, improved visibility, and reduced
risk during IT Resilience validation and operational events.
● Runbook adoption: Increased percentage of qualifying events executed via Cutover.
● Quality and readiness: Reduced last-minute runbook changes; improved readiness review
pass rates.
● Execution outcomes: High on-time task completion; fewer missed/failed steps and fewer
rollbacks due to process gaps.
● Risk management: Risks and dependencies identified earlier; escalations handled within
defined SLAs.
● Auditability: Consistent evidence capture and traceability to resilience validation events.
● Continuous improvement: Documented lessons learned and measurable improvements to
templates and standards over time.
Primary Stakeholders Engagement Model Typical Deliverables
IT Resilience / Change
Management
Align runbooks to resilience
testing/validation calendar and
change controls
Standard templates, readiness
checklist, execution summaries
Application Owners /
Engineering
Capture and validate technical steps
and ownership
Application runbooks,
validation/rollback steps, task
assignments
Infrastructure / Cloud
/ DBA / Network
Coordinate dependencies and
sequencing across platforms
Integrated cutover plans,
dependency mapping, execution
checkpoints
InfoSec / Risk / Audit
(as applicable)
Ensure controls and evidence meet
policy requirements
Approval traceability, audit-ready
artifacts, control mapping
Click on Apply to know more.
