Front Office Manager - Jacksonville Springhill Suites
Remington Hospitality
- Location
- Jacksonville, Florida, United States
- Job type
- Full-time
Required skills
- PMS
- Property Management System
About the role
What you will be doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the PMS system at the front office, including all daily transactions and those which are not performed often.
About Remington Hospitality
Manages hotels and resorts for property owners and brands.
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