Website:
centricasoft.com
Job details:
Company Description CentricaSoft is a modern technology partner focused on Gen AI–driven enterprise data transformation. The company helps organizations unlock the full value of their data through advanced AI/ML solutions, large-scale data modernization, and cloud-native architectures. Its services span business intelligence and analytics, data integration and governance, compliance and risk management, and DevOps operations. By delivering scalable data lake solutions, petabyte-scale processing, and Talent-as-a-Service (TaaS), CentricaSoft supports enterprises in making smarter decisions, improving efficiency, and driving innovation.
Key Responsibilities:
* Provide Level 2/Level 3 production support for Customer MDM applications (Preferably Reltio MDM Tool).
* Monitor production environments and proactively identify, troubleshoot, and resolve incidents.
* Investigate and resolve data quality, integration, and synchronization issues across Customer MDM systems.
* Write complex SQL queries to analyze, validate, and troubleshoot customer data.
* Perform root cause analysis (RCA) for production incidents and implement preventive measures.
* Support application deployments and production releases using DevOps best practices.
* Collaborate with development teams to automate operational activities and improve CI/CD processes.
* Monitor application health, logs, APIs, batch jobs, and integration workflows.
* Coordinate with infrastructure, cloud, middleware, and database teams during incident resolution.
* Support data loads, reconciliations, and customer data validation activities.
* Create and maintain operational runbooks, knowledge articles, and support documentation.
* Participate in on-call production support rotation.
Required Qualifications
* Mandatory: Experience working in any MDM Tool for minimum of 2+ Years.
* Bachelor’s degree in Computer Science, Information Systems, or related field.
* 5+ years of experience supporting enterprise applications.
* Strong experience supporting Customer Master Data Management (MDM) platforms.
* Excellent SQL skills with experience writing complex joins, CTEs, window functions, stored procedures, and performance tuning.
* Strong understanding of customer master data, survivorship, matching, hierarchy, and data governance concepts.
* Experience troubleshooting REST APIs, JSON/XML payloads, and integration issues.
* Experience supporting ETL/data integration processes.
* Familiarity with Linux/Unix environments and shell scripting.
* Experience using Git for version control.
* Strong understanding of incident, problem, and change management processes.
* Excellent analytical and troubleshooting skills.
* Strong verbal and written communication skills.
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