Customer Support Associate

Manage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate the customer at every given possible opportunity Ensure updating of product, system, process and policy knowledge Adhere to rostered timing, scheduled shifts and activities Capture customer details and data relevant to the call or service Resolve customer queries within agreed timelines

Reliance Jio is a telecommunication company in India. The company was established in 2007 in Ahmedabad. Since 2007, Mukesh Ambani has been the CEO of the organization. Its headquarter is located in Navi Mumbai, Maharashtra, India. The revenue generated by this firm is ₹90,287 crore in the financial year 2020-2021.