Key Account Manager

Key Account Manager

Relax Gaming is a leading B2B provider in the iGaming industry, offering premium content and aggregation solutions to some of the world's top operators. With 350+ employees across 11 offices in Europe, we're growing fast – and we’re looking for a driven Key Account Manager to help us strengthen and grow our partnerships.

In this role, you'll be responsible for managing and developing long-term relationships with key operator partners. You’ll serve as a trusted advisor, commercial driver, and internal champion for your accounts, working cross-functionally to ensure client success and revenue growth.

What You'll Do

• Build and maintain strong relationships with key operator accounts
• Represent Relax Gaming’s full product portfolio to clients
• Proactively assess and validate customer needs
• Act as the main liaison between clients and internal departments
• Create and optimise the commercial strategy to ensure KPI targets are met – provide GGR forecast & track progress
• Distribute and present information to customers about upcoming game releases and opportunities
• Coordinate with internal teams and operators to deliver and analyze promotional campaigns
• Monitor campaign performance and resolve issues proactively
• Handle client escalations and drive effective resolution
• Lead root-cause analysis and implement continuous improvements
• Ensure timely, high-quality delivery of solutions in line with client objectives

What You'll Bring

• At least 5 years of experience in a similar commercial role
• At least 2 years of experience in the iGaming business
• Excellent management skills: the ability to lead, facilitate and influence in a matrix organization
• Excellent planning and organisational skills
• A passion for the industry and a result-driven attitude
• A positive, outgoing and self-motivated personality
• Excellent communication skills in English

Life at Relax in Malta

This role is based in our Malta office, located at The Centre in Tigné Point — right in the heart of Sliema and just meters from where the idea of Relax Gaming was born. Perched on the top floor, the office offers panoramic views of the Mediterranean Sea — a daily reminder that you're working in one of the most beautiful locations in Europe. Our Malta hub is home to over 60 talented team members and serves as a buzzing base for multiple teams. The vibe? Upbeat, collaborative, and social — a place where ideas flow freely and innovation thrives across nationalities and functions. Whether you’re diving into a cross-team brainstorm, grabbing lunch by the water, or enjoying a spontaneous after-work hangout, this is a space where work and lifestyle blend seamlessly. With over 300 days of sunshine a year, Malta combines a laid-back Mediterranean lifestyle with rich history, a multicultural community, and unbeatable coastal charm. It’s a place where professional growth meets exceptional quality of life.

About Relax Gaming

Back in 2010, we kicked off our journey with a simple mission - to create outstanding games for the modern iGaming world. Fast forward to today, and we've grown to be one of the leading suppliers in the game, boasting an aggregation arm like no other. Despite our exponential growth, we've succeeded in staying true to our core values throughout the years, these are to be: Driven, Adaptable, Supportive, and Respectful. We live and breathe this ethos across our offices across the globe, namely in Malta, Estonia, Serbia, Finland, Sweden, and Gibraltar. Keen to find out more? Learn about us here.

We handle all applications confidentially. Looking forward to hear from you!