Relationship Officer

Svatantra Micro Housing Finance Corporation

Website: svatantramhfc.com
Job details:
Company Description

Svatantra Micro Housing Finance Corporation Limited (SMHFC), established in 2010 and acquired by Ms. Ananya Birla in 2018, is a systemically important NBFC-HFC focused on providing tailored housing finance solutions to EWS (Economically Weaker Section) and LIG (Low-Income Group) customers in the informal economy. With a loan portfolio exceeding INR 1,200 crore, SMHFC serves over 35,000 customers across nine states with a unique branchless, technology-driven model. The company specializes in housing purchase, construction, renovation, and loans against property, often supporting customers with no formal documentation of income. Recognized for its impact, SMHFC has received GIIRS ‘5 Stars Rating’ for Impact Operations and ‘Platinum Rating’ for Impact Business Model, while contributing to affordable housing under various PMAY initiatives.

Role Description

We are seeking a full-time, on-site Relationship Officer to join our team in Churu. The Relationship Officer will be responsible for building and maintaining strong customer relationships, managing sales operations, and assisting clients with housing loans. Key responsibilities include identifying potential customers, consulting on loan products, resolving customer inquiries, and ensuring excellent customer service. The role requires collaboration with internal teams to process loans, maintain accurate client records, and meet organizational objectives.

Qualifications

• Strong skills in Business Relationship Management to build trust and rapport with customers.
• Solid understanding of Finance, including loan processes and financial assessment.
• Excellent Communication and Customer Service skills to address customer needs effectively.
• Proficiency in Sales techniques, with a track record of achieving or exceeding sales targets.
• Demonstrated ability to work in a goal-oriented and team-driven environment.
• Knowledge of affordable housing finance and familiarity with PMAY schemes will be a plus.
• Preferred Qualifications: A bachelor’s degree in Finance, Business Administration, or a related field; local language proficiency is highly desirable.

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