Exinity
Website:
exinity.com
Job details:
In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed.
We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way.
Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa.
Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.
Job Description
We are seeking a commercially driven, client-focused Relationship Manager to convert qualified leads into active, engaged clients and grow an assigned portfolio through a value-based relationship approach. The role focuses on client activation, deposits, trading activity, retention, reactivation and sustainable revenue growth, while ensuring a high standard of client service and adherence to approved commercial, compliance and security requirements. Qualified leads are generated through Marketing and Partnerships, with the Relationship Manager responsible for maximising the value of those opportunities and existing client relationships. You will work within a culturally diverse team and collaborate closely with Customer Service, Customer Operations, Payments, Product, Compliance and other relevant functions. Fluency in English and Tamil is required.
Key Responsibilities
1. Lead Conversion & Client Activation
2. Client Relationship Management & Lifecycle
Build professional, trusted relationships with assigned clients through regular, personalised engagement across approved voice, social, and digital channels.
3. Revenue Growth & Commercial Performance
Meet and exceed individual KPIs covering revenue, deposits, conversion, activity, and other agreed commercial measures.
Use available CRM data, reports, action items, and business insights to prioritise activity and improve portfolio outcomes.
4. Market Knowledge, Client Needs & Operational Discipline
Maintain strong working knowledge of FX/CFD products, trading terminology, account types and the company’s offering, and continuously develop understanding of financial markets.
Stay informed on material economic indicators, central-bank decisions and market events, translating relevant information into clear, client-appropriate explanations within approved regulatory and company frameworks.
Adhere to all applicable compliance, security, conduct and client-communication requirements, escalating potential risks, customer issues and commercial exceptions appropriately.
Qualifications
Essential:
Education & Experience
Demonstrated ability to manage client relationships, convert opportunities and deliver against individual commercial KPIs such as revenue, deposits, activation or trading activity.
Technical Skills
Strong working knowledge of FX/CFD markets, currency pairs, trading concepts, and the factors that influence market activity.
Confident use of CRM systems, sales reporting tools, and MS Office, with the ability to maintain accurate client and performance data.
Core Skills & Behaviours
Proactive, self-motivated, and collaborative, with a continuous-learning mindset and willingness to take ownership of outcomes.
Desirable:
Additional Information
Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age.
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