Relationship Manager- CE
airtel
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- account management
- customer engagement
- front end
- service delivery
- virtualization
About the role
airtel
Website:
airtel.com
Job details:
Purpose of the Job
- To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service
- To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA
- To front end Corporates and ensure nil escalations
- To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.
Key Deliverables
- To Ensure 100% service level adherence to business processes
- To increase Collection Efficiency : 0-60 days, 60-90 days
- To enhance the Revenue enhancement -Churn Control and Upsell.
- To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
- Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption
- Reduce Suspense by efficient payment posting & virtual account management
- Track and monitor on corporate revenue performance of different products/services.
- Drive virtualization through PFH, Self-care and Paperless bill media.
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