Turito
Website:
turito.com
Job details:
Designation - Relationship Manager
Company - Turito India Pvt Ltd
Shift Timings - AUS Shift 7am to 4pm
WFO - Hyderabad
Role Overview
As a Relationship Manager at Turito, you will be the primary liaison between parents and the organization, ensuring a seamless and engaging experience throughout the student journey. This role requires a proactive, empathetic, and solutions-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
Key Responsibilities
• Act as the single point of contact for assigned parents and students, ensuring consistent communication and support
• Own the entire customer lifecycle—from onboarding to engagement and retention
• Coordinate smooth transitions between sales, academic, and support teams
• Conduct regular check-ins to track student progress and gather feedback
• Address concerns and resolve escalations with empathy and efficiency
• Maintain accurate and up-to-date records in Zoho CRM
• Identify and act on opportunities for upselling, renewals, and referrals
• Collaborate with internal teams to enhance service delivery and customer satisfaction
• Share customer insights to inform product and operational improvements
Key Skills & Competencies
• Strong sense of ownership and accountability
• Excellent interpersonal and relationship-building abilities
• Effective multitasking and time management skills
• Proactive problem-solving and critical thinking
• High emotional intelligence and customer empathy
• Clear and professional verbal and written communication
• Familiarity with CRM tools, especially Zoho CRM
• Ability to thrive in a dynamic, customer-centric environment
Click on Apply to know more.