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Company Description Serenest Properties is a leading real estate consultancy based in Pune, focused on helping homebuyers and investors make confident and informed property decisions. The team offers end-to-end support, combining transparency, local market expertise, and personalized guidance throughout the buying journey. Whether individuals are seeking their dream home or a high-return investment, Serenest Properties provides tailored recommendations aligned with long-term goals. The company’s mission goes beyond selling properties, aiming to help clients build a secure and successful future through smart real estate choices.
Role Description The Relationship Manager is a full-time, on-site role located in Pune, responsible for building and nurturing long-term relationships with homebuyers, investors, and key stakeholders. This role involves understanding client needs, presenting suitable property options, coordinating site visits, and guiding clients through the entire transaction process. The Relationship Manager will maintain regular communication, follow up on leads, manage inquiries, and ensure a high-quality customer experience before and after sales. Daily activities include collaborating with the sales and marketing teams, providing market insights to clients, updating CRM records, and supporting clients with documentation and negotiation. The role also includes gathering client feedback to improve services and contributing to business growth through repeat and referral business.
Qualifications
- Strong client relationship management, customer service, and stakeholder communication skills.
- Proficiency in sales, lead conversion, and basic negotiation, preferably within real estate or related sectors.
- Ability to understand property markets, analyze investment potential, and explain options clearly to clients.
- Solid organizational skills, including managing multiple clients, scheduling site visits, and maintaining accurate records.
- Excellent verbal and written communication skills in English; proficiency in local languages (e.g., Marathi, Hindi) is an advantage.
- Comfort with using CRM tools, spreadsheets, and common office software for tracking leads and preparing reports.
- High level of professionalism, integrity, and a client-centric mindset, with a willingness to work on-site in Pune.
- Bachelor’s degree in Business, Marketing, Real Estate, or a related field; relevant experience in customer-facing roles is preferred.
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