San Management Consultancy
Website:
sanmconsultancy.com
Job details:
This profile we are looking for Jarvis Invest for Mumbai (Vikhroli)
package is upto 4 lakhs
Relationship Manager (RM) is primarily responsible for sales of new subscriptions and renewals of
existing subscriptions across various offerings of Jarvis Invest. RM will also interact with customers by
handling queries in chat support as well as on a variety of channels such as phone, email, and social
media; manage customer complaints and resolve the issues by coordinating with the backend team.
PRIMARY RESPONSIBILITIES
SALES
❖ Calling on fresh leads generated from various sources to offer full range of Jarvis
products/subscriptions.
❖ Upsell/Cross-sell – Approach existing customers and explore the possibility of offering add-ons or
alternative subscriptions to boost sales
❖ Renewals - Calling Customers before the end of their tenure to understand their journey and
ensure maximum retention.
❖ Follow calling scripts and probe to understand and target the needs and interests of customers
❖ Maintain call logs, MIS and reporting details regarding calls.
SERVICE
❖ Addressing the customer queries with timely responses, and collecting reviews and ratings for the
service.
❖ Coordinating with the back-end team and making any necessary developments on the app or
portal and also help identifying the bugs.
CSE should excel in having good conversations with clients, exhibit mastery in our product, and have
a positive outlook that isn’t put down by a bad customer interaction.
❖ Proficient with Ms-Office
❖ Highly organized and proficient at managing multiple tasks at the same time
❖ Strong communication skills – written and oral
❖ Creative, innovative, and always think outside the box
❖ Metric driven and have the ability to draw insight from complex data
❖ Confident with a dynamic personality
❖ Sales Driven
Regards
Syed
9990164275
Click on Apply to know more.