Website:
capitalbank.co.in
Job details:
Company Description Capital Small Finance Bank Limited, headquartered in Jalandhar, Punjab, began operations in 2000 and became India’s first Small Finance Bank in April 2016. The bank focuses on transforming customer trust into sustainable progress for individuals, families, and communities. With a strong retail-focused franchise, it serves middle-income customers through affordable credit, secure deposits, and everyday banking solutions. Its portfolio includes agriculture, MSMEs, mortgages, and retail banking, supporting livelihoods and growth across regions. As a trusted primary banker, the bank helps customers save confidently, borrow conveniently, and grow securely.
Role Description This is a full-time, on-site Relationship Manager role based in Baddi. The Relationship Manager will manage and grow a portfolio of customers by building long-term relationships, understanding their financial needs, and offering appropriate banking products and services. Daily responsibilities include customer onboarding, account servicing, cross-selling deposits, loans, and other retail products, and ensuring high standards of customer satisfaction. The role involves regular customer meetings, handling queries and issues, coordinating with internal teams for smooth transaction processing, and ensuring compliance with bank policies and regulatory requirements. The Relationship Manager will also track portfolio performance, support business development initiatives, and contribute to branch-level targets.
Qualifications
- Strong relationship management and customer service skills, with the ability to engage diverse customer segments and build long-term trust.
- Sales and business development capabilities, including cross-selling, up-selling, and meeting branch and individual performance targets.
- Knowledge of retail banking products and services, such as deposits, loans, mortgages, and MSME and agriculture offerings.
- Solid communication, negotiation, and interpersonal skills, with clarity in verbal and written interactions.
- Basic analytical and problem-solving skills to assess customer needs, evaluate financial profiles, and resolve issues efficiently.
- Comfort with banking systems, documentation, and regulatory compliance, ensuring accuracy and adherence to policies.
- Bachelor’s degree in business, finance, commerce, or a related field; prior experience in banking or financial services relationship roles is preferred.
- Ability to work on-site in Baddi, manage time effectively, and collaborate with branch and regional teams.
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