BASIC Home Loan
Website:
basichomeloan.com
Job details:
Company Description BASIC Home Loan is India’s first automated platform for secured lending, with a special focus on affordable housing. The company combines digital technology with a “phygital” network of expert home loan agents to simplify the loan journey from initial research to disbursal. Its model enables deeper reach into Tier 2 and Tier 3 cities, serving customers who are often overlooked by other digital lenders. By using automation to improve efficiency, BASIC Home Loan reduces costs and enhances transparency for customers. The organization is driven by the mission of making housing more accessible and #ChangingHomeLoansForGood.
Role Description The Relationship Manager at BASIC Home Loan is a full-time, on-site role based in New Delhi. This role is responsible for managing and nurturing relationships with prospective and existing home loan customers, understanding their financial needs, and guiding them through the loan application and approval process. The Relationship Manager will coordinate with internal teams and field agents, explain loan products and eligibility, collect and verify required documentation, and track applications to ensure timely closures. Daily activities include follow-ups via calls and meetings, resolving customer queries, maintaining accurate records in the company’s systems, and supporting outreach initiatives to expand the customer base in targeted regions.
Qualifications
- Customer relationship and service skills, including the ability to build trust, handle queries, and provide clear guidance throughout the home loan process.
- Sales and negotiation skills for converting leads, cross-selling relevant products, and achieving individual and team targets.
- Basic financial understanding and analytical skills to assess borrower profiles, explain loan terms, and ensure documentation accuracy.
- Strong communication and interpersonal skills, with proficiency in spoken and written English; knowledge of local languages is an advantage.
- Comfort using digital tools, CRM systems, and mobile applications to manage leads, update records, and coordinate with field agents and internal teams.
- Ability to work in a fast-paced, target-driven environment, with attention to detail and a proactive, solution-oriented approach.
- Prior experience in banking, NBFCs, housing finance, or financial services is preferred, especially in home loans or retail lending.
- Bachelor’s degree in Business, Finance, Commerce, or a related field is preferred; equivalent relevant experience will be considered.
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