Milaap
Website:
milaap.org
Job details:
Role Description
This is a full-time, on-site position located in Bengaluru for the role of Relationship Associate. The primary responsibilities include building and managing relationships with partners and donors, providing excellent customer service, and ensuring seamless communication. The Relationship Associate will also analyze feedback to improve processes and contribute to the overall growth and efficiency of the organization.
Job Responsibilities
- Make minimum 100/120 calls in a day (depending on the handling time and connectivity of the calls)
- Assist people in setting up fundraisers for their causes
- Help campaign organizers with their queries about Milaap, the process of fundraising
- Understand the progress in various causes with respective campaign organisers and keep the donors informed via sending out regular updates to them.
Job Skills and Prerequisite:
- Bachelors Degree or equivalent with 0-1 year work experience in a client/customer facing role. Prior internships working in small, customer-centric teams is a strong plus.
- Empathy for Strangers: You genuinely care about people and want to help them. You relate to someone who might be going through a difficult time and interact with them personally in a unique case.
- Power of Persuasion: Your ability to influence should help organizers overcome their fears and hesitancy around raising fund and seek help.
- Excellent communication - You can effectively engage with internal teams and campaigners. Over 80% of your time will be spent over telephonic/whatsapp conversations engaging with organizers.
- Resourcefulness and Creative thinking: You can come up with ideas to execute for any given situation irrespective of the constraints.
- Organizational and Problem Solving - You are super organized and can effectively prioritize multiple tasks during the day.
- Multilingual - Ability to speak and fluently in one regional language apart from English and Hindi is required.
- Strong commitment to ethics, honesty, and integrity in conducting business.
Job Type: In Office
Job Location: MG Road, Bangalore
About the Organization:
Milaap is India’s largest crowdfunding platform for personal and social causes. We work to make online fundraising simple, transparent, and impactful—so people can raise funds for causes that truly matter.
Click on Apply to know more.