Website:
river-ele.co.jp
Job details:
About River
River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities
- Lead and mentor a high-performing team of service professionals, ensuring exceptional customer satisfaction through effective management and strategic guidance
- Develop and execute comprehensive strategic plans to enhance customer engagement and service performance across the region, aligning with organizational goals
- Monitor and analyze service metrics to identify areas for improvement, driving operational excellence and leading continuous improvement initiatives
- Build and maintain strong relationships with key customers, serving as the primary point of contact for all service-related inquiries and issues to enhance customer loyalty
- Collaborate with cross-functional teams to ensure alignment of service strategies with overall business objectives and promote a customer-centric culture throughout the organization
- Achieve and exceed customer satisfaction targets, significantly contributing to improved customer retention and loyalty metrics across the region
- Establish and nurture a high-performing service team that consistently meets and surpasses operational goals, fostering a culture of excellence
- Implement initiatives that enhance efficiency and effectiveness in service delivery, leading to measurable improvements in service quality and customer experience
- Develop a strong reputation for outstanding customer service within the region, positively impacting the overall brand strength and market position
Ideal Candidate
- Strong customer management skills with a focus on engagement and relationship building, ensuring a high level of customer satisfaction
- 15 - 20 year Experience
- Extensive experience in team management and development, with a proven ability to support, motivate, and elevate team performance
- Proficient in analyzing service metrics and formulating effective solutions for operational improvement
- Excellent communication and interpersonal skills, with a strong customer-centric approach to service delivery
Click on Apply to know more.
