Website:
river-ele.co.jp
Job details:
About River
River is a design company building multi-utility products.Our flagship product River Indie, #SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success.
We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.
Key Responsibilities
Lead and mentor a high-performing team of service professionals, ensuring exceptional customer satisfaction through effective management and strategic guidanceDevelop and execute comprehensive strategic plans to enhance customer engagement and service performance across the region, aligning with organizational goalsMonitor and analyze service metrics to identify areas for improvement, driving operational excellence and leading continuous improvement initiativesBuild and maintain strong relationships with key customers, serving as the primary point of contact for all service-related inquiries and issues to enhance customer loyaltyCollaborate with cross-functional teams to ensure alignment of service strategies with overall business objectives and promote a customer-centric culture throughout the organizationAchieve and exceed customer satisfaction targets, significantly contributing to improved customer retention and loyalty metrics across the regionEstablish and nurture a high-performing service team that consistently meets and surpasses operational goals, fostering a culture of excellenceImplement initiatives that enhance efficiency and effectiveness in service delivery, leading to measurable improvements in service quality and customer experienceDevelop a strong reputation for outstanding customer service within the region, positively impacting the overall brand strength and market position
Ideal Candidate
Strong customer management skills with a focus on engagement and relationship building, ensuring a high level of customer satisfaction15 - 20 year Experience Extensive experience in team management and development, with a proven ability to support, motivate, and elevate team performanceProficient in analyzing service metrics and formulating effective solutions for operational improvementExcellent communication and interpersonal skills, with a strong customer-centric approach to service delivery
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